Delivery Rates and Shipping - PLEASE READ CAREFULLY
RATES FOR UK MAINLAND ONLY:
For order values 0 to 59.99 Post & packing is 3.00 for 1st Class Recorded Delivery (2-3 days) and 7.00 for Special Delivery/Parcel Force 24hr (1-2 days). Please note these are working days and do not include weekends and Bank Holidays. Orders over 60.00 are delivered FREE Mainland UK.Scottish Highlands may be extra.
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We use Royal Mail 1st Class Recorded Delivery and Special Delivery for most smaller orders (under 2kg) and Parcel Force 24 & 48hr for orders over 2kg. We use Parcel Force International Scheduled or Royal Mail International Signed For for Overseas Orders.
* Days means Working Days - Saturdays and Sundays are not included. Any order placed after close of business on Friday will be processed on Monday.
Scottish Highlands is extra for larger items (over 2kg) sent via Parcel
Force. Northern Ireland, Channels Is., IOM, etc we will email you a shipping
total that you can confirm before we ship. Which brings us to:
Overseas Orders
As above we will email you a shipping total that you can confirm before we
ship.
Returns Policy
PLEASE READ CAREFULLY
Returns & Refunds
Goods - especially clothes must be returned to us in as new condition (that
means no cat hairs or after-shave) in the original packaging - and must be
returned to us within 7 days of receipt. To enable us to process your return
efficiently please call to obtain a Returns Number which must be marked
clearly on the outside of your box. This allows us to process you return
quickly. Items returned to us without a returns number on the outside of the
parcel will regrettably be refused. Please write a note telling us what you
would like us to (exchange/credit note/refund).
While we ask you to cover the postage of the item back to us we shall
reciprocate by sending your replacements/s back post free.
Any Goods returned which do not comply with the return of goods policy will
be returned to the customer and will not be accepted for refund until such
time that the above conditions are met. This does not affect your statutory
rights.
If you are unclear about any of this then please call before ordering.
Refunds
We are happy to exchange or refund your goods in full (excluding postage on
refunds).
Credit and debit cards are refunded electronically to your Credit/Debit card
account. Paypal is refunded to you Paypal account. All other refunds are
made by cheque.
These terms only apply to mailorder transactions, in store policy may vary.
Ordering Information
Ordering from the website you agree to the listed terms and conditions. This
does not affect your statutory rights.
How to Order
Orders may be placed through the website, via telephone (01942 826598), via
fax (01942 821469) or via post. Please do not e-mail your card details to
alansskateboards.com. No responsibility can be taken for the security of your
details if given this way.
We are open 8.30 - 5.30 Monday - Saturday. We can take your order, describe
any goods (sizing, colours etc) and try to help you get the right thing
first time.
Card Security
The utmost care and consideration is taken to ensure that your card details
are secure. This is achieved by encrypting your card number at the time when
you place your order. It is imperative that you type in the cardholders name
as it is shown on the card, and address exactly as it appears on the
statement.
Method of Payment
You can pay by:
Credit/Debit cards: Visa, Master Card, Maestro/Switch, Solo, Electron or
Delta.
Paypal.
Postal Order.
Cheque.
Personal cheques take a minimum of 10 days to clear.
Your credit card statement will show your transaction as ALANS (WIGAN).
Out of Stocks
If the item you have chosen is unavailable you shall be contacted via your
e-mail address. Please always enter a daytime contact number or mobile so we can call you if we need to.
Pricing Policy
All products on alansstore.com are priced in GB Pounds sterling and include UK
VAT at the prevailing rate.
Delivery Address
Delivery address must be the same as on the card statement.
Customers will be notified by e-mail if it is anticipated that delivery will
take longer than the stated time. If goods are not available for immediate
despatch you will be asked via email if you wish to proceed.
Our Mail Order Address
Alans
66 Market Street
Wigan
WN1 1HX
Tel 01942 826598
Fax 01942 821469
sales@alansstore.com
Our Skate Shop Address
Alans
53 Mesnes Street
Wigan
WN1 1HX
Tel 01942 826598
Fax 01942 821469
sales@alansstore.com
It would probably be better to call the skate shop with queries before calling to place the order via mailorder.
Clothes Sizing
It is worth measuring the chest size on a garment you already have, we can
then match this up against the item you want to order. As a guide our adult
hoody chest sizes are approx:
S = 42 inches
M = 44 inches
L = 46 inches
XL = 48 inches
These do differ from make to make and remember you will go up 8-10 inches on
your adult chest size to get a loose fit.
Pay us a visit
We are a shop, not just mailorder. So why not come and see us and say hello.
We are only 10 mins from the M6 motorway.
>From M6 South exit J25
>From M6 North exit J27 the follow signs for Wigan Town Centre and then the
Galleries car park.
Our bike shop is at 66 Market Street, while our Clothing/Skate store is at
53 Mesnes St. They are about 5 minutes walk away either side of the
Galleries shopping centre.
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